Our client, a leading figure in the charitable finance sector, are looking to recruit for an experienced complaints officer with a strong background in customer service.
The role itself will log, investigate and respond to all complaints within the organisation, utilise data analytics to produce MI reports for senior management and lead monthly meetings.
This position is being recruited to replace an existing team member who has been promoted to another team.
As an Administrative Officer in the Complaints Team, you will play a pivotal role in ensuring the smooth operation of our complaint resolution processes.
Reporting directly to the Complaints Team Manager, you will contribute to handling various administrative tasks related to complaints while upholding the highest standards of customer service.
Key Responsibilities
Engage with residents via telephone, email, and formal written correspondence, demonstrating a customer-focused approach.
The post holder will be line managed by the Complaints Delivery Manager and together ensure we meet its duty to investigate complaints.
The post holder will maintain and develop systems for the effective management of complaints, comments and compliments on our services from patients and the public, ensuring that this is done in keeping with our Complaints Policy and Department of Health guidance.
The post holder is pivotal in supporting the Complaints Manager in providing quality assurance in relation to patient experience and improving commissioned services to patients.
I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week.
Your role within the Complaints Team will involve handling various administrative tasks related to complaints.
This includes engaging with residents via telephone, email, and formal written correspondence.
Accurately record customer complaints in accordance with organisational policies and procedures.
General
We are seeking a dynamic and proactive Corporate Complaints & Insight Officer to join our clients team.
In this pivotal role, you will be instrumental in delivering a first-class customer experience by effectively managing our complaints and insight function.
A fantastic opportunity has arisen for an experienced Customer Complaints Officer to join a specialist Banking company based in the heart of the City of London.