A new opportunity has become available for an Repairs Complaints Officer to help with answering stage one complaints and members enquiries on behalf of repairs and engineering services.
A housing association is currently looking for a Housing Complaints Officer for about 3-4 months on a temporary basis.
Oversee the management and effective recording of complaints on the complaints database, carrying out regular checks of cases being captured and feeding back where improvements are required
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Working as part of the Customer Operations Team, you will be responsible for ensuring all customers and consumers are offered the best possible service and implement complain resolution strategies across the company.