Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner.
You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
We are a Social Enterprise working with disabled people, providing specialist computer equipment, 1-1 training and have an in-house technical support team.
Study Tech specialises in supporting individuals eligible for Disabled Students' Allowances within higher education.
We are looking for an experienced individual who has worked for a Local Authority in a similar role to carry out the following duties:
As a front-line officer, carry out all duties connected with providing a Private Sector Housing and LicensingService to support the delivery of the regulatory / statutory service in accordance with any relevant Procedure, relevant legislation and case law and other relevant procedures.
To manage a full and varied case workload to meet legislative and departmental time frames.