BCMGlobal Mortgage Services are seeking a Complaints Officer to join our Business Support & Operations Department
In this role, you will take ownership of complaints, ensuring that each one is handled to a high standard and in line with our Complaint Handling Policy & Procedure.
Key Responsibilities
Proactively resolve customer complaints through all communication channels (calls, emails, letters).
Large Housing Association requires a Complaints Triage and Service Recovery Officer to manage customer dissatisfaction before it escalates to a formal complaint.
Triage and assess customer concerns, suggest appropriate solutions and where possible recover the issue.
Responsibilities
Act as first point of contact for customers who are expressing concerns or dissatisfaction, deploying empathy, problem solving skills and proactive communication to address their issues.
Job Advert: Complaints and Resolutions Officer (FOI/SAR Backlog)
Our client - a Local Authority SEND Service - is seeking a proactive Complaints and Resolutions Officer to join their team on an interim basis.
The role will focus on clearing a backlog of FOI and SAR requests, with additional involvement in supporting complaint resolutions within the Statutory SEND Service.
Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner.
You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills.
Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner.
Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills is required to join a well-established housing association.