Our client, a well-established and hugely-successful business in the Financial Services industry is seeking a Complaints Handler to join their Customer Service Team on a full-time, permanent basis.
The ideal candidate will have previous experience liaising with third parties and customers both over the phone and via email, dealing with escalated complaints whilst ensuring a high level of customer service is maintained at all times.
This is the ideal role for someone with previous Customer Service experience to join a thriving business, playing a pivotal part in their customer care journey whilst ensuring standards and regulations are met and adhered to.
You will be responsible for the day- to- day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues.
Tenancy Enforcement Officers provide a comprehensive, high quality, customer focused range of front- line services to our residents.
This will be an office based role Monday to Friday with no option of Hybrid working.
We are looking for a candidate with experience of working in Business Rates or similar environment within Revenues, possess a high level knowledge of Business Rates legislation, including the enforcement process.
Work accurately to tight deadlines.
Able to use Academy Revs & Bens and Enterprise (formally information@work) systems.
Working in the Council tax Enforcement team I am seeking two experienced Revenues Officers to administer Council Tax accounts and other revenue streams in line legislation.
Assist with the preparation and representation of the Council in the Magistrates Court, County Court, High Court and Tribunals as well as the management and monitoring of the Enforcement Agents and other collection agents and recovery processes.
Efficiently and effectively recover debts due to the Council.
Join our client's Home Assistance Team in the heart of vibrant Croydon with hybrid working options and take your customer service skills to the next level!
Are you ready to kick-start your career in a dynamic and supportive environment?