The Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Become a customer experience expert and brand ambassador, providing the highest standard of customer service.
Complaints & Customer Care Administrator - 4 months temporary to perm - Immediate start - Coventry based - 9am - 5pm some Hybrid working will be available paying £12.20ph.
Our client have a brand new team and they are now expanding!
Luxury office environment with outstanding facilities!
The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams.
In most cases, the role holder will be the responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
Other duties include: Negotiation with and influencing others/stakeholders in a way that achieves the best outcomes/decisions.
They have a reputation for staff well-being and are and employer of choice in the local area.
A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs.
Randstad UK are currently looking for a Complaints Investigator for a position based in Witney.
This is a 6 month role minimum, with potential for extension or a permanent position once complete.
The main responsibilities of the role will be to
Support the development, implementation, and improvement of Quality Systems for the Complaints Department to ensure effective and compliant processes and procedures which meet the needs of the client and its customers.