The post holder will be line managed by the Complaints Delivery Manager and together ensure we meet its duty to investigate complaints.
The post holder will maintain and develop systems for the effective management of complaints, comments and compliments on our services from patients and the public, ensuring that this is done in keeping with our Complaints Policy and Department of Health guidance.
The post holder is pivotal in supporting the Complaints Manager in providing quality assurance in relation to patient experience and improving commissioned services to patients.
The Complaints and Customer Experience Officer will be responsible for investigating complaints in line with the company's, Financial Conduct Authority & Financial Ombudsman Service's procedures and guidelines.
The successful candidate will review and respond to complaints within regulatory timeframes and proactively contact customers to discuss their complaints and/or concerns.
This role will also play a key part in root cause analysis of complaints and customer feedback, supporting the Head of Contact Centre in identifying areas that the company can improve on to enhance the overall customer experience and meet customer needs.
As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service.
This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a professional and timely manner.
You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business.
Do you have experience of dealing with complaints and finding solutions to these?
Reed have partnered with a charitable housing association based in the East of Bristol, recruiting for an experienced Customer Feedback Officer on a full time, permanent basis.
Due to an internal expansion to a department, a new job opportunity has come available.
Do you have experience of dealing with complaints and finding solutions to these?
Reed have partnered with a charitable housing association based in the East of Bristol, recruiting for an experienced Complaints Handler and Quality Assurance Officer on a full time, permanent basis.
Due to an internal expansion to a department, a new job opportunity has come available.
A fantastic opportunity has arisen for an experienced Customer Complaints Officer to join a specialist Banking company based in the heart of the City of London.
I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints.
Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.
You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses.