As a Complaints Handler, you will play a crucial role in maintaining our commitment to delivering exceptional customer service.
You will be responsible for receiving and acknowledging all client service issues, conducting thorough investigations, and ensuring timely resolutions.
General
Diamond Search Recruitment are working with a well-established and successful Law Firm and assisting them in the hire of a Complaints Handler to join their team.
Reporting directly to the Complaints Team Manager, you will contribute to handling various administrative tasks related to complaints while upholding the highest standards of customer service.
As an Administrative Officer in the Complaints Team, you will play a pivotal role in ensuring the smooth operation of our complaint resolution processes.
Key Responsibilities
Engage with residents via telephone, email, and formal written correspondence, demonstrating a customer-focused approach.
A Complaints Assistant with really good people skills and an excellent telephone manner is required for this successful, growing local organisation who firmly believe in providing an excellent service to their customers.
£26,750 Pension Parking
Some of your duties will include
Managing a high volume of incoming telephone calls and emails.
Oversee the management and effective recording of complaints on the complaints database, carrying out regular checks of cases being captured and feeding back where improvements are required
A housing association is currently looking for a Housing Complaints Officer for about 3-4 months on a temporary basis.