Posted by Service Care Solutions - Housing • £14.56/hr
We would like an experienced administrator person with good communication skills, used to working with and assisting a team by providing a full range of administrative and support services, ranging from moderate to complex, to facilitate the effective and efficient operation of the Complaint team.
Work Pattern: Monday - Friday (Office based 5 days)
As a Client Engagement and Complaints Officer, you will play a crucial role in investigating and resolving client complaints and concerns.
Our client, a leading organisation in the industry, is currently seeking a dynamic and dedicated individual to join their team as a Client Engagement and Complaints Officer.
Are you passionate about delivering exceptional customer service and resolving complaints effectively?
Posted by Diamond Search Recruitment Ltd • £23K/yr to £26K/yr
Key responsibilities will include
As a Complaints Handler, you will play a crucial role in maintaining our commitment to delivering exceptional customer service.
You will be responsible for receiving and acknowledging all client service issues, conducting thorough investigations, and ensuring timely resolutions.
General
Diamond Search Recruitment are working with a well-established and successful Law Firm and assisting them in the hire of a Complaints Handler to join their team.
We have an excellent temporary opportunity for an experienced Administrator to work for our client based in the Maidstone area.
You will be required to monitor various inboxes, add information to the CRM dashboard and add referrals to the system.
This is an extremely busy role that will require you to liaise with a wide range of people and co-ordinate visits and activities for team members with various external parties.