As an Administrative Officer in the Complaints Team, you will play a pivotal role in ensuring the smooth operation of our complaint resolution processes.
Reporting directly to the Complaints Team Manager, you will contribute to handling various administrative tasks related to complaints while upholding the highest standards of customer service.
Key Responsibilities
Engage with residents via telephone, email, and formal written correspondence, demonstrating a customer-focused approach.
We provide and manage 50,000 homes to over 100,000 customers.
Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.
Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas.
A Complaints Assistant with really good people skills and an excellent telephone manner is required for this successful, growing local organisation who firmly believe in providing an excellent service to their customers.
£26,750 Pension Parking
Some of your duties will include
Managing a high volume of incoming telephone calls and emails.
A housing association is currently looking for a Housing Complaints Officer for about 3-4 months on a temporary basis.
Oversee the management and effective recording of complaints on the complaints database, carrying out regular checks of cases being captured and feeding back where improvements are required
Based in East London but working hybridly (a minimum of 2 days each week in the office), this is a full time role (37 hours each week, Monday to Friday) and you will be required to develop a comprehensive understanding of processes, policies and procedures in order to prepare high quality and timely responses to complaints, members enquiries, complaints (stages 1& 2) FOI and other written enquiries received in the Housing Options service.
The purpose of this role is to drive a culture of continuous improvement in the housing options department through the analysis of reasons for service failure, better understanding of customer needs and development of standards to get it right first time across the service.
A fantastic opportunity has emerged for a Quality Assurance Officer to join one of Adecco's most improved local government housing clients in a temporary role, initially for three months.
Our client, a leading figure in the charitable finance sector, are looking to recruit for an experienced complaints officer with a strong background in customer service.
The role itself will log, investigate and respond to all complaints within the organisation, utilise data analytics to produce MI reports for senior management and lead monthly meetings.
This position is being recruited to replace an existing team member who has been promoted to another team.