Posted by Howells Recruitment • £24K/yr to £25K/yr
It will be your responsibility to liaise with residents to resolve complaints and prevent and limit dissatisfaction quickly and efficiently.
We are working with one of the UK's leading House Builders who are looking for a successful and proactive Customer Service Administrator to join their team based in Norwich.
We are seeking a diligent and empathetic Complaints Officer who will play a crucial role in managing and resolving resident complaints.
This position offers the opportunity to contribute to the continuous improvement of housing services by ensuring resident concerns are addressed effectively and professionally.
Hyperion Partners is recruiting on behalf of a respected housing association that is committed to providing high-quality services to its residents.
As a Complaints Handler, you will report into our Complaints Manager and your primary responsibility will be managing complaints from our customers.
You'll act as a key person for ensuring complaints are acknowledged promptly and handled professionally.
About the role
Our Complaints team is looking for an enthusiastic, highly-organised, and detail-oriented person to play an active role in the quality assurance and customer service of our growing company.
Manage and handle complaints from initial notification through to final agreement, in line with DISP rules.
Handle complaints constructively and in line with company and Financial Conduct Authority guidelines, escalating when a solution cannot be found.
General
New opportunity as a complaints handler whereby you'll be responsible for handling and management of complaints and any associated admin tasks efficiently and to agreed timelines.
Posted by South Yorkshire Pension Authority • £33K/yr to £36K/yr
General
Permanent - Full Time
We have an exciting opportunity to join our supportive and high-achieving Technical Support and Training team in this well-respected, award-winning organisation managing a £10 billion pension fund.
Who we are
We are both a local authority and a pension fund and we're unique within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK.
I am currently recruiting for a temporary Student Complaints officer to support my HE client on a specific academic caseload.
The candidate will have strong administrative and investigative skills, including logging and analysing evidence, communication procedures, handling settlements etc.