Our client is in search of experienced Senior Complaints Officer to adeptly manage and resolve Stage 2 complaints.
This role demands the ability to conduct thorough investigations, render impartial decisions, and effectively communicate outcomes to all involved parties.
Strong interpersonal skills and a knack for creative problem-solving are imperative for fostering productive collaborations with external partners and addressing unique challenges..
A Complaints Assistant with really good people skills and an excellent telephone manner is required for this successful, growing local organisation who firmly believe in providing an excellent service to their customers.
£26,750 Pension Parking
Some of your duties will include
Managing a high volume of incoming telephone calls and emails.
We are currently working in partnership with a Housing Association based in East Lancashire, who are recruiting for a Complaints Manager on a temporary contract for four months.
The position is due to start immediately, with the potential to go permanent.
The hourly rate of pay is negotiable and the role will 36.25 hours per week.
We are looking for an experienced Complaints Officer to join them, initially on a three month fixed term contract, with potential for it to be extended or turn permanent.
You will be responsible for dealing with complaints within regulatory timelines, ensuring the reputation of the business is upheld.
A hugely successful business who have cemented their place as one of the insurance industry's leading suppliers.