I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week.
Your role within the Complaints Team will involve handling various administrative tasks related to complaints.
This includes engaging with residents via telephone, email, and formal written correspondence.
My client is seeking a Complaints Assistant to join their busy and ambitious team, dedicated to delivering organisational change through customer insight, service design, data analysis, and change management.
This role is pivotal in ensuring the effective investigation and resolution of complaints within our target service level agreements and requires a professional with a strong focus on customer satisfaction and process improvement.
Day to Day of the role
Work closely with key managers to ensure effective investigation and resolution of complaints within target service level agreements.
I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints.
Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.
You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses.
A housing association is currently looking for a Housing Complaints Officer for about 3-4 months on a temporary basis.
Oversee the management and effective recording of complaints on the complaints database, carrying out regular checks of cases being captured and feeding back where improvements are required
Based in East London but working hybridly (a minimum of 2 days each week in the office), this is a full time role (37 hours each week, Monday to Friday) and you will be required to develop a comprehensive understanding of processes, policies and procedures in order to prepare high quality and timely responses to complaints, members enquiries, complaints (stages 1& 2) FOI and other written enquiries received in the Housing Options service.
The purpose of this role is to drive a culture of continuous improvement in the housing options department through the analysis of reasons for service failure, better understanding of customer needs and development of standards to get it right first time across the service.
A fantastic opportunity has emerged for a Quality Assurance Officer to join one of Adecco's most improved local government housing clients in a temporary role, initially for three months.
I'm currently recruiting for a complaints handler to join a well-established client in Bristol Central, on a 2-month, temporary and full-time (40 hours) basis, fully based in the office 5 days a week.