Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner.
You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
Posted by Hays Specialist Recruitment Limited • £17/hr to £20/hr
Your new role The primary purpose of the Complaints Officer is to oversee the effective management of complaints, ensuring all concerns are handled with professionalism, sensitivity, and timeliness.
Coordinating, and where necessary investigating, complaints, Members' Enquiries, Freedom of Information (FOI) requests, Subject Access Requests (SARs), complaints Ombudsmen enquiries, and other complex enquiries to ensure timely responses and support a customer-focused approach.
Assisting with researching and analysing performance to help embed a culture of learning from complaints and other enquiries.
General
The Complaints and Information Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.
We're looking for a Senior Complaints Specialist to expertly resolve complex issues, ensuring compliance with the Public Services Ombudsman for Wales and setting new standards of excellence.
Are you passionate about improving customer satisfaction and leading the way in complaint handling?
We are looking for someone to lead complex and sensitive complaint handling, aligning with the high standards of the Public Services Ombudsman for Wales.
You'll be an advocate for customers, conducting thorough investigations, delivering thoughtful responses, and collaborating across the organisation to secure fair and transparent resolutions.
Your role will also influence and refine complaint-handling practices, ensuring continuous improvement in customer care.
Posted by Pertemps Bristol Commercial • £15.80/hr to £18.44/hr
This role's primary purpose is to oversee the effective management of complaints, ensuring that concerns are addressed professionally, empathetically, and within a timely manner.
We are assisting our client in the education sector in recruiting a temporary Complaints Officer for a three-month assignment.