Complaints & Customer Care Administrator - 4 months temporary to perm - Immediate start - Coventry based - 9am - 5pm some Hybrid working will be available paying £12.20ph.
Luxury office environment with outstanding facilities!
Our client have a brand new team and they are now expanding!
I am working with a local authority who is looking for someone to assist in helping to support the team manage and respond to complaints.
Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.
Support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses.
My client is a government-owned Economic Development Bank, managed independently.
They work closely with the finance sector and entrepreneurs, they strive to make finance markets work better - so businesses in the UK can survive, thrive, and grow.