The role involves providing a full range of administrative support to our Complaints and Customer Experience team, with a focus on delivering excellent customer care and assistance to enhance resident satisfaction at Octavia Housing.
It also includes building productive relationships with residents and external agencies, and providing administrative support to the complaints team by helping to improve the quality of responses and ensuring all complaints and correspondence are accurately recorded in our systems.
The position offers opportunities to build on existing skills while developing new ones, working closely with colleagues across departments to ensure exceptional customer service.
To oversee the day to day management of the Central Housing Complaints team (3 Senior Complaints Officers), ensuring that the Housing Services Complaints Handling Procedure is effectively delivered.
General
Our local authority client based in East London are urgently seeking an experienced Housing Complaints Team Leader.
As a successful Complaints Officer, your duties will be
Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.
Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained.
General
Spencer Clarke Group are working closely alongside a London Council to provide them with a Complaints Officer on a contract basis.
Posted by Hatched Recruitment UK • £28/hr to £28.50/hr
To oversee and manage a complex caseload of complaints and Member/Mayoral enquiries within the Central Housing Complaints Team and provide comprehensive, effective and efficient complaints administration support across Housing Services.
To ensure that housing complaints are handled professionally and effectively in a timely manner.
To oversee the day to day management of the Central Housing Complaints team (3 Senior Complaints Officers), ensuring that the Housing Services Complaints Handling Procedure is effectively delivered.
Posted by Hatched Recruitment UK • £29/hr to £30/hr
Support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses.
Play a vital part in helping to support the team manage and respond to complaints.
Excellent team worker, with the ability to build relationships at all levels throughout the organisation and with stakeholders in the housing team, while thriving under pressure and using your initiative.
We are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Newport.
You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.
The role is initially full time on site with opportunity to work on a hybrid basis after 2 3 months and passing sign off.