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The Complaints Officer is a vital role in our Property department, handling all aspects of complaint resolution. The successful candidate will have a keen eye for detail and an unwavering commitment to delivering exceptional customer service. Client Details Our client is a well-respected player in the Not for Profit and Charities sector. With a workforce of over 1,000 dedicated professionals, they are committed to making a difference in the community through their comprehensive range of services. Description Manage and respond to all complaints in a timely and professional manner. Work closely with other departments to resolve issues and improve services. Log and track all complaints to ensure transparency and accountability. Develop and implement strategies to reduce the number of complaints. Conduct regular reviews of complaints procedures to improve efficiency. Provide regular reports on complaint trends to senior management. Participate in team meetings and contribute to the overall objectives of the Property department. Maintain a high level of confidentiality and professionalism at all times. Profile A successful Complaints Officer should have: Outstanding communication and interpersonal skills. A proactive approach to problem-solving. An understanding of the Not for Profit and Charities sector. A commitment to delivering exceptional customer service. Experience in a similar role within the Property department. The ability to handle sensitive information with discretion. Job Offer An annual salary between £33,000 - £34,000, reflecting the importance of the Complaints Officer role. A comprehensive benefits package. The chance to make a tangible difference in the Not for Profit and Charities sector. Opportunities for professional development and growth within the Property department. We encourage all interested candidates to apply for this exciting opportunity to contribute to a dedicated team making a difference in our community