Posted by Lloyd Recruitment Services Ltd • £25K/yr to £28K/yr
Our client is looking for an experienced customer service individual, who has previous experience of handling and responding to escalated queries and complaints.
Please be advised this remote working includes one day a month in the office, so you mustbe able to travel to Leatherhead, Surrey and be within a realistic journey time.
This role offers a basic salary of £27k plus an attractive benefits package, and remote working.
We're in an exciting period of growth and to continue prviding our customers with the best service, we're adding to our complaints team.
This team are integral to our success, understanding where service has fallen below the expectations of customers and partners and ensuring that we correct it.
We are a Social Enterprise working with disabled people, providing specialist computer equipment, 1-1 training and have an in-house technical support team.
Study Tech specialises in supporting individuals eligible for Disabled Students' Allowances within higher education.
Posted by Connect Recruitment Consultants Ltd. • £28K/yr to £30K/yr
PURPOSE SUMMARY
You will be responding to and processing all customer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions.
Through day to day actions ensure compliance of all regulatory requirements and industry standards.
To enhance the brand through continued commitment to the organisation's vision and values.
Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.
Support the creation of case files for the Housing Ombudsman.
Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained.
As a Resolution and Response Team Officer, you will be responsible for managing a variety of cases and requests, ensuring high-quality and efficient customer responses.
Your role will involve interacting with key stakeholders to ensure accurate and professional responses, as well as contributing to the smooth resolution of cases.
Are you a skilled problem-solver with a passion for delivering exceptional customer service?