They will ensure accuracy of data from the customer to make the initial identification of the complaint code.
As part of the role, you will be working to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.
We are looking for a customer service representative for a leading pharmaceutical company based in Marlow.
You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner.
With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
Coordinating, and where necessary investigating, complaints, Members' Enquiries, Freedom of Information (FOI) requests, Subject Access Requests (SARs), complaints Ombudsmen enquiries, and other complex enquiries to ensure timely responses and support a customer-focused approach.
Assisting with researching and analysing performance to help embed a culture of learning from complaints and other enquiries.
General
The Complaints and Information Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.
We are a Social Enterprise working with disabled people, providing specialist computer equipment, 1-1 training and have an in-house technical support team.
Study Tech specialises in supporting individuals eligible for Disabled Students' Allowances within higher education.
Posted by Morgan Hunt Recruitment • £25K/yr to £30K/yr
General
We currently have a great opportunity with a Housing organisation for a Complaints Resolutions Assistant role on a full-time fixed-term contract basis for 3-6 months.
This is an office-based role located in Hertfordshire, requiring the successful candidate to work 5 days a week in the office.
Responsibilities of Complaints Resolutions Assistant
- Deliver exceptional customer service across the Operations Directorate, championing customer care and serving as a customer ambassador.
Handling customer complaints regarding portfolio of products in a timely and efficient manner.
General
Our client, an innovative company in their field is currently looking for a Quality Complaints Handler to join their team.
As a Quality Complaints Handler, you will be at the forefront of ensuring that products meet the highest standards by managing and resolving customer concerns with care and precision.