The Complaints and Customer Experience Officer will be responsible for investigating complaints in line with the company's, Financial Conduct Authority & Financial Ombudsman Service's procedures and guidelines.
The successful candidate will review and respond to complaints within regulatory timeframes and proactively contact customers to discuss their complaints and/or concerns.
This role will also play a key part in root cause analysis of complaints and customer feedback, supporting the Head of Contact Centre in identifying areas that the company can improve on to enhance the overall customer experience and meet customer needs.
We are seeking an enthusiastic French Customer Service Administrator for an energetic and dynamic office located near Birmingham City Centre, selling furniture.
The successful applicant must be able to speak and write French and English fluently to speak to French customers only.
OR
A Part Time position working Mon-Fri 9am-3pm (27.5 hours) per week.
Process customer orders promptly and accurately, minimising errors and ensuring customer satisfaction.
Job Overview
Acting as the liaison between customer needs and operational execution, you'll ensure seamless coordination of orders, deliveries, and post-sales support.
As a Customer Service Administrator, you'll be an integral part of the team, managing the end-to-end customer journey.
Firm within the banking sector are looking for additional support on an interim basis to assist with preparations and the implementation of the consumer duty.
Reporting to the Consumer Duty Programme Lead and Group Customer Director, the positions will play a critical role in designing and embedding of effective, robust and consistent frameworks, processes and governance which underpin the FCA Consumer Duty.
The positions will be day rate contracts falling inside IR35.
Hybrid working is available for all employees and can be tailored to suit the individual.
You would be expected to work at least one late shift (19.00) once per week and 2 Saturday shifts within an 8 week period.
Description
Would you like to be part of a values driven, award-winning business committed to employees wellbeing and passionate about creating a flexible and inclusive environment?