We have an exciting opportunity for a Senior Customer Complaints Handler todeliver a consistent, fair, and impartial complaints investigation process for our customers and provide a point of contact for our complainants, leading, and coordinating investigations and responses, and most importantly keeping the customer up to date with the progress of their complaint.
We believe in creating a workplace where every voice is heard, valued, and respected.
At FCH diversity is the cornerstone of our values and culture.
We are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Newport.
You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.
The role is initially full time on site with opportunity to work on a hybrid basis after 2 3 months and passing sign off.
As a Complaints Advisor in the financial services industry, you will be responsible for managing and resolving customer complaints efficiently and effectively.
Your primary objective will be to ensure that all customer grievances are addressed promptly while adhering to regulatory requirements and company policies.
You will play a crucial role in maintaining customer satisfaction and upholding the reputation of the organization.
Posted by Anglian Home Improvements • £26K/yr to £28K/yr
Are you passionate about delivering exceptional customer service and resolving complex issues?
The ideal candidate is an experienced financial services professional with strong complaint resolution skills, in-depth regulatory knowledge, and excellent communication abilities.
If you have experience in the financial services sector and thrive in a fast-paced environment, this could be the perfect opportunity for you!
Providing an excellent customer experience is at the heart of everything we do
As part of the UKs leading Life and Pensions service provider, Diligenta offer a rewarding role supporting the varied customer needs of our client M&G plc, full training from day one, a competitive benefits package and an opportunity to reach your personal and career aspirations and study for financial services qualifications.
So you will not be surprised to know we also believe in providing an excellent employee experience is just as important too.
Providing an excellent customer experience is at the heart of everything we do
As part of the UKs leading Life and Pensions service provider, Diligenta offer a rewarding role supporting the varied customer needs of our client M&G plc, full training from day one, a competitive benefits package and an opportunity to reach your personal and career aspirations and study for financial services qualifications.
So you will not be surprised to know we also believe in providing an excellent employee experience is just as important too.
As a Complaints Handler, you will report into our Complaints Manager and your primary responsibility will be managing complaints from our customers.
You'll act as a key person for ensuring complaints are acknowledged promptly and handled professionally.
About the role
Our Complaints team is looking for an enthusiastic, highly-organised, and detail-oriented person to play an active role in the quality assurance and customer service of our growing company.