Managing a wide range of customer service matters and resolving all issues to complete customer satisfaction.
General
This large and well-established organisation are seeking a Dispute Resolution Assistant to join their busy and happy team and assist with the resolution of customer disputes.
Our client is a leading provider of vehicle leasing services across the UK.
With exciting commercial backing, they continue to deliver exponential growth year on year and are looking to growth and strengthen their hugely successful and motivated teams.
As an award-winning business, they offer a fantastic set of benefits and opportunity for development.
The role of Customer Service Administrator involves efficiently managing all customer complaints in a timely manner.
Reporting to the Customer Service Team Leader, you will play a crucial part in addressing customer concerns and maintaining high levels of satisfaction.
Full Time 37.5 per week, Monday to Friday 8 to 4 pm with 30 minutes lunch break
Key Responsibilities
To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service.
CSL are looking for an energised Junior Billing and Collections Analyst who thrives off numbers and delivering first class service to CSL's customer base.
Everything about CSL is designed to keep our customers connected, secure and live.
Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996.