We're looking for a Complaints Executive to join our clients Client Relations team on a permanent basis.
You'll work as part of a tight-knit team to respond and resolve complex and/or regulatory complaints relating to multiple products.
This varied role is critical in supporting Service Excellence objectives by using a variety of dispute resolution skills and risk management techniques to ultimately ensure positive customer outcomes are achieved.
Reed Business Support are delighted to be working with a global leader in insurance, who are seeking an Account Handler to provide exceptional customer service, retain valued clients, and assist Account Executives and Account Directors in expanding their clientele.
With integrity, commercial awareness, and a proactive approach, you will become a trusted advisor to our clients, ensuring high service standards are consistently met.
Duties
Build and maintain strong relationships with clients, achieving trusted advisor' status.
A well respected and growing Insurance Broker is looking for another Account Handler to join its busy Healthcare & Protection team.
This is a role that can be performed working from home on a hybrid basis including working from their office.
Working closely with the Director you will provide support to assist their Commercial and Corporate Clients with their Healthcare and Protection Insurance needs.
This 'Third Party Administrator - with a difference' is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry.
A true 'digital disrupter', this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result!
Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA's on the planet.
By joining our business, you will become a key member of a growing Facultative Reinsurance Client Servicing team in Ipswich, working alongside sales and broking colleagues in London, our global network offices, our direct clients and our operational team in Mumbai.
We place bespoke facultative reinsurance solutions for our diverse client base, ranging from large and small overseas insurance companies, local insurers and Lloyd's Syndicates.
There will be the opportunity for remote home working, alongside the more traditional office-based role.
As a Contact Centre Team Leader your role will be varied, responsibilities include data analysis, reporting, quality monitoring, driving performance, project planning, coaching/development, performance management and answering interactions / escalations.
Due to growth, we are very excited to be opening a new Contact Centre in the iconic Willis Building, Ipswich, and are looking for customer service focused individuals to join our team.