The successful candidate will review and respond to complaints within regulatory timeframes and proactively contact customers to discuss their complaints and/or concerns.
The Complaints and Customer Experience Officer will be responsible for investigating complaints in line with the company's, Financial Conduct Authority & Financial Ombudsman Service's procedures and guidelines.
This role will also play a key part in root cause analysis of complaints and customer feedback, supporting the Head of Contact Centre in identifying areas that the company can improve on to enhance the overall customer experience and meet customer needs.
Query and discuss as necessary with the Aftersales Manager any claims that are dubious in nature or of concern as to the likelihood of rejection.
Pembrook Resourcing are currently recruiting for a warranty administrator on behalf of their client, the role is to ensure that the warranty process is accurately and efficiently processed and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
Obtain, validate and query as necessary, all claim information available from job cards, vehicle history, technician notes and other sources as appropriate.
Do you like to unpick complex queries and translate this using customer friendly language?
Are you passionate about providing exceptional customer service to customers, both internally and externally and putting them at the heart of everything you do?
Do you have a keen eye for detail and enjoy a varied workload?
Salary: £35,000 - £38,000 dependent on experience.
General
We are a fast-growing Ecommerce and Wholesale Bathroom company who design and import own brand products and distribute all across the UK from a local Plumbers Merchants to Big Online Retailers and anyone in between.
Our client is looking to recruit a Senior Casualty / Liability Claims Handler within their Liability team (location flexible but Birmingham/Bolton preferred) with Hybrid or fully remote working available subject to operational needs.
Providing coordination and technical support for Liability Adjusters in the field, the role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout.
Act as a point of contact for clients and policyholders for any queries on their Subsidence claims.
General
This will be an exciting time for any experienced Property or Subsidence Claims Handler to join, you will be part of a growing specialist division with a big team spirit offering lots of opportunity to progress and develop within the organisation.
A renowned UK based Loss Adjusting company with offices worldwide providing claims solutions with exceptional customer service alongside technical expertise are looking to strengthen their Subsidence Team nationwide.