Complaints & Customer Care Administrator - 4 months temporary to perm - Immediate start - Coventry based - 9am - 5pm some Hybrid working will be available paying £12.20ph.
Our client have a brand new team and they are now expanding!
Luxury office environment with outstanding facilities!
As our Customer Complaints Officer, you will work with customers, colleagues and contractors to respond to complaints.
Here at Stonewater, we are now looking for a Customer Complaints Officer to join our Customer Relations Team, which delivers our customer complaints service.
Here at Stonewater, we are now looking for a Customer Complaints Officer - HOS to join our Customer Relations Team, which delivers our customer complaints service and manages our relationship with the Housing Ombudsman Service (HOS)
As our Customer Complaints Officer -HOS, you will be crucial in helping us to us to improve the customer experience for all of our customers.
You'll also help us with supporting the effective management of Housing Ombudsman Service cases, investigations and complex complaints.
We are seeking a Customer Claims Coordinator to manage the claims and repair handling process for a company in Coventry.
The successful candidate will be responsible for ensuring excellent customer experiences by efficiently handling claims, coordinating with internal stakeholders and adhering to established standards.
Main Duties of Customer Claims Coordinator
Ensure all claims are logged into the claim handling system within 24 hours and follow the claim handling process according to service matrix guidelines.
To assist the Partner in handling Ministry of Defence NIHL claims.
To manage and progress claims for the Partner in accordance with the strategies and action plan as determined by the Partner.
Hybrid working 1 day in the office, 4 days remote, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex