The Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Become a customer experience expert and brand ambassador, providing the highest standard of customer service.
They have a reputation for staff well-being and are and employer of choice in the local area.
A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs.
Ensuring that all complaints are addressed within the timescales set down internally and by our regulator.
Client Services plays a key role in the delivery of the HL strategy by unravelling process or service-related issues that could cause clients to be unhappy.
We solve problems, assess process faults, and work hard to retain our clients by putting things right and rebuilding their trust.
Huntswood is looking for a Technical Complaint Handler with excellent complaints handling experience and a knowledge of wealth and pensions products to join an exciting project for a leading pensions provider.
Day Rate: £202 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this
Complaints & Customer Care Administrator - 4 months temporary to perm - Immediate start - Coventry based - 9am - 5pm some Hybrid working will be available paying £12.20ph.
Our client have a brand new team and they are now expanding!
Luxury office environment with outstanding facilities!
Responsible for receiving and administering all housing complaints into the service within set timescales.
The role is predominantly supporting colleagues to provide an effective complaints handling service to meet the requirements of the Housing Ombudsman and Social Housing Regulator:
Somerset Council's housing landlord service provides housing management services to approximately 5,600 council housing tenants.
Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK.