Red Recruitment is recruiting a Complaints Handler to join a premier Contact Centre outsourcing business who are dedicated to delivering exceptional service to their clients.
This role is Monday - Friday on a temporary to permanent basis.
You will be joining the business during a period of fast growth, giving you lots of potential for opportunities and progression in the future.
We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone.
Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth.
Reporting directly to the Complaints Team Manager, you will contribute to handling various administrative tasks related to complaints while upholding the highest standards of customer service.
As an Administrative Officer in the Complaints Team, you will play a pivotal role in ensuring the smooth operation of our complaint resolution processes.
Key Responsibilities
Engage with residents via telephone, email, and formal written correspondence, demonstrating a customer-focused approach.
Accurately record customer complaints in accordance with organisational policies and procedures.
General
We are seeking a dynamic and proactive Corporate Complaints & Insight Officer to join our clients team.
In this pivotal role, you will be instrumental in delivering a first-class customer experience by effectively managing our complaints and insight function.
Your role within the Complaints Team will involve handling various administrative tasks related to complaints.
I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week.
This includes engaging with residents via telephone, email, and formal written correspondence.