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Job Title: OLPL Portal Fee Earner Location: Sharston, M22 4HH Salary: £25,250 per annum with a very generous Portal Bonus Scheme Job Type: Full time, Permanent Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 6,000 reviews, which, coming from our clients, means a lot to us. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all. About the Role: We are currently looking for a fee earner to join our Portal Team in the OL/PL department. Tenacity, ability and enthusiasm are more important than qualification. You will be expected to manage your own caseload in the role. For candidates we offer strong supervision channels, excellent training including away days, chance to join a highly ambitious and growing firm. We have high quality non-CMC work and a positive working environment. We also have a roof garden with table tennis, as an addition to our strong range of employee benefits, more details below. Person Specification: Take initial instructions from client and complete FN009 Ensure correct accident circumstances, injuries and potential losses are recorded on the file Obtain FOAs for medical records and request from medical agency Research to ensure the claim is submitted to the correct potential Defendant(s) Research into accident location, requesting photographs, CCTV, receipts etc. to ensure the appropriate evidence is obtained as early as possible Consideration of the relevant Statute/law to draft allegations to the Defendant Consider Claimant's injuries to ensure correct protocol is being followed Submit Claims Notification Form (CNF) or Letter of Claim to the Defendant(s) Chasing Defendant and/or insurer for response Consideration of denial and/or disclosure received from Defendant Weekly review with supervisor Ensure client is kept updated throughout process 60 CNF/LOC per month target to attain £100 bonus Salary, Hours & Benefits: A basic salary of £25,250, with a very generous Portal Bonus Scheme Excellent regular training including away days Strong development opportunities and regular supervision Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service Private medical insurance available after 2 years' service Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget Active training culture and various groups and events such as Diversity & Inclusion Netball / Football team, 10km Manchester team and more Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Recruitment Process: Interviews will be conducted by MS Teams or Telephone and will include scenario-based questioning. By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website. Please send a CV and covering letter by clicking APPLY. Candidates with experience or relevant job titles of; Porta Fee Earner, MOJ, Fee Earner, Legal Caseworker, Qualified Solicitor, Public Liability Lawyer, Occupiers Liability Lawyer, Lawyer, PI Solicitor, Personal Injury Lawyer, Chartered Legal Executive, Personal Injury Caseworker, PI Caseworker, Personal Injury Fee Earner, PI Fee Earner, Solicitor will also be considered for this role.
Here at IMG we are pleased to announce that we are looking for Travel Claims Handlers working on Hybrid Basis out of our Cardiff Office on a permanent contract working 37.5 hours a week Monday to Friday or a summer temporary contract [same hours] with a competitive salary of £23,000 - £27,000 (Depending on Experience). The Travel Claims Handler works alongside our 24/7 emergency assistance teams, in multiple business locations, to manage reimbursement claims As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind. The Travel Claims Handler works alongside our 24/7 emergency assistance teams, in multiple business locations, to manage reimbursement claims from receipt of documentation to finalisation, including investigations, assessments, payments, authorisations, declines, fraud detection and prevention, recoveries and appeals. It may also involve management information support and training within the team. The Travel Claims Handler will use their advanced experience in analytical thinking, tied with their skills in customer service, to process claims in line with the policy terms and conditions to establish the coverage and benefits due, communicating with our members, their representatives, third parties and underwriters by the most effective method, including by telephone and email. The Travel Claims Handler will adhere to, and work to exceed, the quality standards set on an individual, and team, basis and ensure that all outcomes are compliant with the policy terms and conditions and are handled within regulatory requirements. This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that. What does a day in the life of a Travel Claims Handler look like: Represent the client and the company in a professional manner always. Take calls passed through from our claim contact centres in reference to claims. Make outgoing calls to customers to discuss their claims and aid a swift conclusion, ensuring the highest level of customer service is always adhered to. Assess claims for a multiple of clients within the terms and conditions of the policy, while being mindful of TCF and client / underwriter philosophies, from first receipt of documentation to conclusion. Authorise, where required, any claims submitted by another Travel Claims Handler within your given authority. Responsible for managing your claims work queue, ensuring that dedicated service turnaround times are adhered to at all times. Referring complex, high value and sensitive claims as swiftly as possible, to ensure management of these cases are handled appropriately. Referring high value claims to underwriters, via the documented method, either directly or via your line manager. Ensure that any decline or denial of coverage is fully and clearly explained, with inclusion of relevant terms and conditions, to ensure any decision is easy for the member to understand. Adhere to GDPR, and any data protection requirements outside of GDPR territory, ensuring that all claims are accurate and up to date on every touch. Adhere to all internal processes and procedures at all times. Handling appeals received on claims for other handlers, dependent upon experience. To work with our claim contact centres and 24/7 emergency assistance teams to ensure a smooth process end to end for the customer. To report any complaint to Customer Services immediately, while working to resolve within the SRC period for UK based claims. To report any grievance to the Travel Claims Manager immediately, to ensure the smooth processing of US based claims. Providing feedback and assisting in the development of standard operating procedures and protocols. Further tasks deemed appropriate by your line manager and/or the Management Team. What Were Looking for: Previous insurance/assistance experience or similar (Required) A great communicator and enthusiastic about helping customers Passionate about achieving goals Comfortable dealing with customer queries and complaints Computer literate Self-motivated and can work with minimal supervision Resilient and can adapt to a fast paced and ever-changing environment Fluent in English and an additional language German, French or Italian speakers (2nd language is not essential) Proficiency with Microsoft office suite Strong customer service skills, both for telephony and written communications Attention to detail. Ability to work independently. Ability to prioritize workload. Strong written and verbal communication skills Ability to be adaptive to the needs of the team. Customer service experience (Preferred) Previous call centre experience (Preferred) Previous administration experience (Preferred) What do we offer: Hybrid Working Competitive Salary of £23,000 - £27,000 (Depending on Experience) We promote internally as much as possible Diverse workforce Summer and Christmas Parties Birthday Day Off Bupa Dental Insurance Healthshield Cash Plan Travel Insurance 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days Christmas Eve Off Surprise events for overachieving employees - such as tickets to Beyonce etc Employee of the month/year awards 2 volunteer days a year...