Posted by Acorn insurance & Financial Services LTD • £24K/yr to £26K/yr
As a FRU Claims Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house.
We are looking for people with excellent customer service, response and resolution skills, who will treat our customer fairly with empathy and respect.
The First Response Unit is a fast paced and energetic department where no two days are the same.
You will be providing exceptional level of service and relationship management to our Fleet customers.
This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal).
We are currently recruiting a dynamic and well organised Senior Claims Handler to join the Fleet and Specialist product team.
Posted by Acorn insurance & Financial Services LTD • £25K/yr to £29K/yr
As a Household Claims Handler, you will be responsible for dealing with customers new and existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture.
You will support our customers through the claims journey where this has significantly impacted their day-to-day life.
Our growing Household Claims department are looking for enthusiastic, customer centric staff to join the team as Household Claims Handlers.
Posted by Acorn insurance & Financial Services LTD • £2.6K/yr to £35K/yr
When you join the PI team you will proactively manage a portfolio of motor claims.
You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point.
This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement.
Posted by Acorn insurance & Financial Services LTD • £24K/yr to £28K/yr
Within this important role, you will be tasked with assisting and support our customers through conversations about their excessive speeding, overall driving behaviour, all whilst educating as to how specific demographics perform and subsequently improve.
As part of the Driver Success Team (DST), you will provide critical and educational intervention for customers, coaching them on how best to improve their driving behaviours, whilst ensuring the guidelines of our regulator the Financial Conduct Authority (FCA) are followed accordingly.
Across the Driver Success Team, your position will be fast paced & you will be cross trained across the Group's multiple user platforms, whilst reporting directly into your Success Leader.
Posted by Acorn insurance & Financial Services LTD • £30K/yr to £35K/yr
We are seeking a highly-motivated, professional individual with effective communication skills to join our successful and Recoveries Team as a Litigation Handler.
You will be Reporting to the Recoveries Lead, mainly responsible for proactively managing a portfolio of cases suitable for recovery by litigation through to settlement.
You will be the key link between Panel Lawyers and the business.
The candidate must have relevant experience working in a local authority and be confident and competent in the completion of manual handling assessments.
We are currently looking for an Occupational Therapist to carry out community local authority assessments for both standard and specialist equipment, minor and major adaptations.
If you'd like to find out more, we would love to hear from you!
Posted by Acorn insurance & Financial Services LTD • £42K/yr to £52K/yr
What you will be doing
Role: Large Loss - Senior Technical Claims Handler
General
Provide technical support and guidance to less experienced claims handlers and handle technical referrals where required.
To proactively manage a caseload of technically complex claims up to a value of £500,000 including fatalities, mild brain, and serious orthopaedic injury claims whilst operating within Haven's Delegated Authority and reserving and reporting to reinsurers when required.
Posted by Acorn insurance & Financial Services LTD • £2K/yr
You will also be able to mitigate ancillary claim spend on hire, storage and recovery charges.
As a Desktop Motor Engineer, you will be able to assess prospects of repair v total loss utilising engineering tools available in accordance with guidelines and procedures, taking commercial decision making into account.
You will provide accurate assessments of repair cost by authorising repairs and supervising the prompt payment of accounts within established guideline and procedures.