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Your new company Our client is a global, fully integrated professional services and project management company and a major player in the ownership of infrastructure and one of the largest global engineering and project management consultancies. The role is based in their UK centre of excellence and global shared service centre. Your new role 80% Billing: Initially to assist the finance transformation team to one ERP which will include centralising billing within the UK from JD Edwards to Oracle. Prepare sales invoices, applications for payment and credit notes and associated supporting documentation. Obtain approval for sales invoices and credit notes. Post invoices and credit notes onto the finance system (Oracle). Liaise with Project Managers to ensure that all invoicing is completed within required timescales. Work closely with Project Managers, and the Cash Collections team to ensure timely resolution of billing queries and collection of cash. Support correct allocation of costs to projects, including staff allocations, time transfers and Accounts. Payable-related support. Prepare and distribute job-related information and reports. Support project managers with timesheet-related queries. Liaise with divisional Finance staff. 'Lock up tracker' - review, update and follow up as required. Review and analyse differences between forecast and actual monthly billing. Field queries from internal and external auditors. Use client portals to review PO status and available balances prior to invoicing. Liaise with the client purchasing/finance team with purchase order queries. 20% Reporting and other responsibilities Running weekly and monthly project-based scheduled reports and issuing the project managers on time. Liaising with Financial controller to ensure that all month end tasks are completed on a timely basis. Preparing and distributing information/reports regarding project unbilled balances to Project Managers Posting Journal entries e.g. Expenses/revenue transfers or any correction entries. Ensuring daily Internal Audit is conducted for all the processes within the business. Daily work allocation and ensuring all the activities are completed before the cut off. Review of Credit note approval matrix on a weekly basis. Preparation of monthly billing report to review actual billing vs forecasted billing Being an effective communicator. What you'll need to succeed You will have a strong record in Client Billing including complex projects and billing on consultant time etc... You will have solid excel which must include Vlookups and Pivot tables. Oracle or similar large ERP systems is also an advantage. You will be a strong communicator as remote working is an integral part of the role. What you'll get in return This is a 12-month FTC and 99.5% chance of the role becoming permanent for the right candidate. The role is paying between £30K-£35K per annum, which includes all FTE benefits including pension, healthcare and life assurance. This is a very hybrid role but essential to travel to the office in Epsom (Surrey) maybe twice per month. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Customer Service Representative Epsom, Surrey Full Time Permanent Contract Monday to Friday 9am-5.30pm (4hrs paid 'admin overtime' to be completed every other weekend) £24,000-£25,000 per annum plus BONUS and EXCELLENT Benefits (see below) Responsible for the efficient and effective administration and customer service of Mortgage and Savings Accounts Scope Maintain an up to date knowledge of all products and services offered by the Society, its subsidiary and associated companies. Answering the telephones to respond promptly, accurately and efficiently to enquiries from existing customers. Promote the products and services offered by the company, its subsidiary and associated companies to existing customers of the Society within the bounds of the company's categorisation as an 'information only' provider under the FCA's regime. As such, take care to avoid making comment, orally or in writing, which may be construed as offering advice and/or guidance and, where relevant, adhere to scripted questions during telephone communications. Undertake general day to day administration duties encompassing all aspects of Mortgage Accounts procedures such as mortgage completions, redemptions including provision of redemption figures, capital payments, monthly payments, transfers, retention releases, customer amendments, Insurance and Assurance, general enquiries etc. Contact customers periodically regarding the services/products utilised to ensure suitability and encourage take-up of other related products. Deal with the despatch of customer questionnaire forms as and when necessary and analyse/summarise the results of questionnaire and marketing activities. Assist in the administration of mortgage arrears operations including the provision of any necessary statistical information. Prepare and issue standard or dictated letter responses to savings customers as appropriate, including researching and responding to "Lost Account" enquiries. Deal with all administrative amendments relating to both customer details and account details, including address changes, R85 registration/cancellation, applying notice requests, etc. Undertake all aspects of the ISA transfer (IN and OUT) process in line with laid down procedures. Assist with all aspects of the Registration process in line with laid down procedures. BENEFITS Scaled pension scheme - up to 16% 23 days holiday allowance rising to 27 with service Parking permit for a local car park Discretionary bonus based on both the company & your performance Society social events Staff monthly draw Perkbox Bupa Private Medical Insurance Bupa Cash plan Professional study financial support Volunteer day per year Life assurance - 4x salary Income protection Season ticket loan Hybrid working options Buy and sell holiday APPLY TODAY Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Kenneth Brian Associates are working with a prestigious client based in the Epsom area, who are seeking a new member of their Customer Relations team. The company offer a competitive salary and excellent benefits package, along with hybrid working (2 days in the office, 3 from home). Key responsibilities of the role will include: Handling complaints in a timely manner, from initial contact through to resolution Keeping customers updated throughout the process Liaising closely with operational teams Ensure that issues are resolved to prevent repeat complaints Ensuring compliance with regulatory requirements Keeping accurate records of all complaints To be considered for this role, you will need: Previous complaints handling experience, ideally within a regulated environment High level of communication skills, both written and verbal Commitment to resolving customer issues to an exemplary standard Computer literate with the ability to learn new systems We look forward to receiving your application.
Sales Ledger Salary: 30k - 35k Location: Epsom (Hybrid working available) Hours: 37.5 Mon - Fri The Role: The key purpose of the role is to help with the finance transformation and centralise billing in the UK, prepare "Sales Invoice" with significant amount of supporting documentation and analysis, which needs to be prepared precisely as per client specifications. The role will also be answering queries pertaining to sales invoices/credit notes from internal and external business partners. Responsibilities: Billing - Initially to assist the finance transformation team to one ERP which will include centralising billing within the UK from JD Edwards to Oracle. Prepare sales invoices, applications for payment and credit notes and associated supporting documentation. Obtain approval for sales invoices and credit notes. Post invoices and credit notes onto the finance system (Oracle). Liaise with Project Managers to ensure that all invoicing is completed within required timescales. Work closely with Project Managers, and the Cash Collections team to ensure timely resolution of billing queries and collection of cash. Support correct allocation of costs to projects, including staff allocations, time transfers and Accounts. Payable-related support. Prepare and distribute job-related information and reports. Support project managers with timesheet-related queries. Liaise with divisional Finance staff. Lock up tracker' review, update and follow up as required. Review and analyse differences between forecast and actual monthly billing. Field queries from internal and external auditors. Use client portals to review PO status and available balances prior to invoicing. Liaise with the client purchasing/finance team with purchase order queries. Reporting and other responsibilities - Running weekly and monthly project-based scheduled reports and issuing to the project managers on time. Liaising with Financial controller to ensure that all month end tasks are completed on a timely basis. Preparing and distributing information/reports regarding project unbilled balances to Project Managers. Posting Journal entries e.g. Expenses/revenue transfers or any correction entries. Ensuring daily Internal Audit is conducted for all the processes within the business. Daily work allocation and ensuring all the activities are completed before the cut off. Review of Credit note approval matrix on a weekly basis. Preparation of monthly billing report to review actual billing vs forecasted billing Requirements, Experience & Skills: AAT or equivalent would be an advantage. A strong track record of client billing, including complex projects. A thorough understanding of Oracle. Intermediate Excel skills, including pivot tables and VLOOKUPs. Comfortable with other Microsoft Office applications. Able to work collaboratively, thus building strong relationships with Project Managers and Finance. Skilled at prioritising workload to ensure key deadlines are met. Organised and flexible If you think you have the right experience and skillset for this position then please APPLY NOW!