We are looking for two individual to join our client in their Customer Relations team, where you will be responsible for logging and assisting with incoming complaints.
Being a professional and confident communicator, you will listen to each customer, understanding their query or complaint.
Following company guidelines and FCA regulations, each call will be logged and allocated to the system to ensure correct investigation.
SCUK, one of the UK's Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey.
In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business.
You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings.
We are working with an independent and growing business based in Reigate, who are looking for a Sales and Customer Service Advisor to join their team.
As part of your role, you will ensure that customers receive a friendly and professional service at all times, building lasting relationships and securing repeat business.
Duties
Listening and documenting customers queries and ensuring this information is passed to Technicians.
For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too.
This role is extremely rewarding as you can assist customers with a simple query or be required to handle a more complex situation to help find a suitable solution to support their financial difficulties, whilst protecting their information through our GDPR and data protection guidelines.
This is a 12 month FTC opportunity to support our Operations team on the roll out of our internal FiBa project.
Our client is looking for a customer service and target focused individual to join their retentions team.
By using your listening skills and asking open questions, you will build a rapport with the individuals to enable you to understand the customers' requirements and offer them new products or services to retain them within the business.
Using your natural communication skills, you will be the first point of contact for all customers coming to the end of their existing agreements.
We are looking for a Customer Service Advisor to work in a fast paced Customer Services department, where you will manage customers orders and queries, via the phone, e-mail and QMS.
Ensuring issues are resolved efficiently and satisfactorily.
Coordinate directly with suppliers, build and develop relationships to aid customer orders and logistic issues, as well as maintaining an exemplary level of customer service.
For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too.
This is a 12 month FTC opportunity to support our Operations team on the roll out of our internal FiBa project.
As a Recoveries Agent, you will be dealing with post default agreements that are experiencing financial difficulty and you will work with our customers to find appropriate solutions for their circumstances.
Are you looking to join part of a small, friendly team within a niche industry sector?
General
They re looking to employ a highly driven Customer Services Specialist to join the team at an exciting time of growth and development.
Our client has an impressive portfolio of products and partners with some of the leading research laboratories to offer well researched tools to support their patients in reaching health & wellbeing across the UK, Europe, The Middle East and Asia.