A thriving Financial Institution, based in Chester, is looking for a Collector to join their fast-paced, professional, and exciting team on a full-time, 12 month fixed term contract to cover maternity leave.
A thriving Financial Institution, based in Chester, is looking for a Collector to join their fast-paced, professional, and exciting team on a part-time, 12 month fixed term contract to cover maternity leave.
Performs a variety of routine and some non-routine clerical/accounting/customer service functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, accounts receivable, credit and/or collections.
Operates a personal computer and appropriate software packages or its equivalent.
Contacts other departments, customers and/or outside agencies to resolve problems and resolve open issues.
The Collections and Recoveries Coordinator role is a customer service role that requires sensitivity, tact and empathy as it is dealing with customers who may find themselves in sensitive situations financially and emotionally.
Collections and Recoveries Coordinator - Bracknell - Contract 6 months - £16-£18 per hour
Working for this global automotive brand based in Bracknell, the Collections and Recoveries Team works with customers who may be struggling to maintain their financial agreements, or need alternative arrangements established.
The post holder will work as part of a specialist team with responsibility for collecting service charges.
They will be responsible for authorising payment plans and checking that these are maintained.
They will be required to manage a large portfolio of service charge accounts and to maintain contact with account holders to ensure that payments are kept up to date, issuing letters and statements where necessary.
Working as a Customer Service Advisor within our Collections team you will operate in a fast moving, customer contact center environment.
You will also be working alongside the wider collections teams and third parties to support our customers queries and come to a suitable resolution for all parties.
This role involves a telephony-based role where you will be on the phone speaking with our customers and by email to resolve outstanding account balances.