The post holder will work as part of a specialist team with responsibility for collecting service charges.
They will be required to manage a large portfolio of service charge accounts and to maintain contact with account holders to ensure that payments are kept up to date, issuing letters and statements where necessary.
They will be responsible for authorising payment plans and checking that these are maintained.
To assist the department in collection of accounts that are between 1-90 days past due.
The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts.
By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments.
We are looking for an individual ideally with a background in Collections Credit Control or similar to join their expanding team.
We are currently recruiting for a Collections Agent for a fantastic financial services organisation.
Key Responsibilities
Deal with telephone and email queries from customers who are experiencing financial difficulties, finding suitable payment solutions for any missed payments.
Our client is a fast-growing specialist in their field - they are currently in search for a strong Collections Agent who can bring their skills to the team and grown within the company.
This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries.
Daily Duties
This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding bills and arrears.
The candidate will have a strong background in collections and be dedicated to maintaining positive client relationships.
A Collections Specialist is required in Bracknell for a permanent role in the Accounting & Finance department of a leading Not For Profit organisation.
This company is a well-established, reputable organisation in the Not For Profit sector.