Our client is a fast-growing specialist in their field - they are currently in search for a strong Collections Agent who can bring their skills to the team and grown within the company.
This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries.
Daily Duties
This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding bills and arrears.
We are currently recruiting for a Collections Agent for a fantastic financial services organisation.
We are looking for an individual ideally with a background in Collections Credit Control or similar to join their expanding team.
Key Responsibilities
Deal with telephone and email queries from customers who are experiencing financial difficulties, finding suitable payment solutions for any missed payments.
A customer account agent is required to join our fast-growing business that provides a fast and effective national financial recoveries service to our clients.
General
Guildways is a forward-thinking and innovative financial services business that has the ability to follow up on accounts receivables around the world.
Guildways operates at a fast pace dealing with multiple accounts every month whilst maintaining very high, self-imposed, service levels to ensure that the expectations of its clients are surpassed.
Manage an assigned portfolio of accounts to minimise the volume that progress through the collections cycle.
Agreeing repayment plans where appropriate or referring to Recoveries for action where necessary.
Maintain regular interaction with both customers and partners, via email and phone, to maximise account resolution whilst maintaining strong relationships.