Performs a variety of routine and some non-routine clerical/accounting/customer service functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, accounts receivable, credit and/or collections.
Contacts other departments, customers and/or outside agencies to resolve problems and resolve open issues.
Operates a personal computer and appropriate software packages or its equivalent.
The role would suit someone with at least two years' experience in a fast-paced telephone-based collections environment, within a personal loans' environment.
If you are truly customer-focussed and want something different to the stuffy, corporate environment of the bigger corporates, then this role is an exciting opportunity for you.
We are delighted to offer a unique and exciting opportunity to join a dynamic, innovative, and fast-growing established fintech lender.
Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Collections and Recoveries Coordinator.
This role is hybrid-working and has flexible hours.
This is a fantastic opportunity to take the next step in your career with a well-established company that is focussed on supporting and developing its employees and has the size to facilitate progression.
Develop,implement, modify, and document recordkeeping and accounting systems.
Prepare, examine or analyse accounting records, financial statements or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
Develop, maintain, and analyse budgets, preparing periodic reports that compare budgeted costs to actual costs.
The Collections and Recoveries Coordinator role is a customer service role that requires sensitivity, tact and empathy as it is dealing with customers who may find themselves in sensitive situations financially and emotionally.
Collections and Recoveries Coordinator - Bracknell - Contract 6 months - £16-£18 per hour
Working for this global automotive brand based in Bracknell, the Collections and Recoveries Team works with customers who may be struggling to maintain their financial agreements, or need alternative arrangements established.
Working as part of the rent collection service for tenants of Housing Gateway Ltd, you will be responsible for delivering effective, proactive, customer focused collection services.
Responsibilities will include working effectively as part of a team and to contact tenants in rent arrears to assist them in setting up payment arrangements and income maximisation which may require cross team working with relevant partners.
Working in line with national and corporate policies, procedures and statutory legislation, you will need to understand and be responsive to customer's needs, presenting a positive and professional image to the customer at all times whilst, ensuring effective engagement with vulnerable/challenging customers.
To actively pursue the settlement of debts, as directed by the Finance Manager/Deputy Finance Manager/Office Manager, either by telephone, letter or personal visits taking care to adhere to accepted Social Care and Health practices and in accordance with the Debt Recovery Procedures.