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We are looking for a dedicated Collections Advisor to join our customer service team in the Financial Services industry, based in Denton. The ideal candidate will manage customer accounts, ensuring timely debt repayment and maintaining exceptional customer relationships. Client Details The organisation is a well-established entity in the Financial Services industry, boasting a team of over 500 dedicated professionals. With a national reach, they pride themselves on their quality service and customer-centric approach, making them a leader in their field. Description Manage customer accounts and ensure timely debt repayment Develop and maintain positive relationships with customers Provide excellent customer service, addressing inquiries and resolving issues promptly Work within a team to meet and exceed collection targets Adhere to company policies and industry regulations Proactively identify opportunities to improve collection processes Collaborate with other departments to ensure smooth operations Profile A successful Collections Advisor should have: Experience in a customer service environment, preferably within the Financial Services industry Excellent communication and interpersonal skills Strong problem-solving abilities Proven track record in debt collection Knowledge of industry regulations and guidelines Job Offer Salary £22,308 per annum OTE up to £35,000 A supportive and professional work environment Opportunities for professional development and growth Competitive holiday leave Unique opportunity to join a leading company in the Financial Services industry We encourage all qualified candidates to apply and look forward to welcoming our new Collections Advisor to our team.
Job Description Location - Hyde - SK14 Salary - £25,000 Consultants - Ben Harrison & Sarah Duffy Benefits - 9-5 Monday - Friday, CPD Training Programme, Pension Plan, Bonus Scheme. Company Overview: Our client, are a reputable collections agency regulated by the Financial Conduct Authority (FCA), dedicated to helping clients manage and recover outstanding debts while adhering to strict regulatory guidelines. Their team is committed to maintaining high ethical standards and providing exceptional service to clients and customers. Responsibilities: To provide administrative support for all areas of the Debt Recovery Team. As a Collections Agent, you will play a crucial role in the agency's debt recovery process, working within the framework of FCA regulations to effectively manage and collect outstanding debts on behalf of the companies clients. You will be responsible for engaging with debtors, negotiating repayment arrangements, and maintaining accurate records of all interactions. To provide administrative support for all areas of the Debt Recovery Team or as instructed by Line Manager Contact customers by telephone, email, letter and text to maximise the collection of arrears accounts To adhere to company standards and necessary legal and regulatory requirements (TCF/FCA) To gather and verify client information from various sources and ensure client data is accurate and up to date on in house systems Work to reduce delinquency with the objective of returning borrower accounts to a resolved or up-to-date status Provide excellent customer service and support whilst adhering to the forbearance and vulnerable customer policy Support the Collections Manager with the issue of summons to customers Maintain customer based information on systems on all activities including building, running and reviewing reports to identify potential problem areas Qualifications: Proven experience in debt collection or a related field, preferably in a regulated environment Excellent communication and negotiation skills, with the ability to effectively interact with debtors from diverse backgrounds Strong understanding of FCA & TCF regulations and compliance requirements related to debt collection Exceptional attention to detail and accuracy in maintaining records and documentation Proficiency in using collections software and Microsoft Office applications Ability to work independently and as part of a team in a fast-paced environment High level of integrity and ethical conduct in all interactions