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Account Manager Castleford Up to £27K depending on experience Hybrid working Sales Incentive Plan and annual company profit bonus, workplace pension, cash plan and free parking Our client a leading, growing distribution company to retail, online retailers and resellers, they are seeking a driven, compassionate Account Manager to help grow and stretch accounts. Working directly with the Sales Director, you will be experienced sales account manager to support the growing customer base, deal with new enquiries to generate new business and pipeline/portfolio development. The role includes general administration in line with customer sales transactions and a strong sales and account management focus. RESPONSIBILITIES Manage a portfolio of existing customers - stretch and grow where possible Identify, develop and grow new customer accounts Reach out to warm enquiries Ensure customers receive excellent customer service Handle inbound enquiries from existing customers Negotiate pricing and raise sales orders Convert new customers Contact prospective customers to promote products Revive dormant customer accounts KEY SKILLS AND REQUIREMENTS Proven experience in Account Management and Business Development Self-motivated and driven Excellent telephone manner Focus on ensuring the customer is happy Able to work in a fast paced environment Computer literate MS Office (intermediate Excel) / knowledge of CRM platforms IDEAL CANDIDATE Trade or technical experience is preferred but not mandatory training will be provided Strong negotiation skills If you would like any further details please forward your Cv for consideration. Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion
Our client is a fun, fast paced and growing wholesaler based in the Leeds area. They offer 22 days holidays (& bank holidays), free parking on site, and a company-wide bonus. The role is fully office based and will involve managing a portfolio of clients, providing support throughout the full ordering process whilst also promoting new and alternative products. There will also be the involvement of developing new business for the company and identifying new markets to explore. If you are a strong sales or customer service specialist who is looking for a more office-based role within a fun and dynamic team then this is the perfect role for you. This is an exciting opportunity for someone with a retail background or a strong administrator, sales order processor, or similar account manager who is confident, lively, and has excellent communication skills. What the Customer Service Account Manager role will include: Managing a portfolio of existing retail clients Taking orders over the phone, email, and website Providing excellent customer service, handling enquiries, dealing with complaints or issues Supporting the field-based team with administration support Identifying new opportunities within existing and new clients Helping with the organisation of trade shows as part of the wider business across the World. What you need to be a Customer Service Account Manager: Great verbal and written communicator. A fun yet firm personality with a resilient can-do attitude. Excellent IT skills including the ability to utilise MS Excel as part of your day-to-day. Experience in sales and/or customer service. Someone who won't shy away from picking up the phone and speaking to clients with ease. Attention to detail with strong numerical skills. The ability to work under pressure and to tight deadlines. This is a great opportunity to work for an innovative and well-established giftware retailer who distribute products worldwide! The Customer Service Account Manager will join a relatively small team of 20; it's a fun, dynamic and supportive work environment and they are looking for the right person to join them on this journey. If you have the experience outlined above, please submit your CV immediately to be considered. Due to the number of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.
We have an exciting permanant position for a Regional Credit Controller, based at our Keighley office. The Regional Credit Controller reports into the Service Regional Collections Manager and is responsible to conduct Collection activities, managing the debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes and aged debt recovery for regional customers. Responsibilities will include (but not limited to): Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved. Ensuring that debt is collected within set targets and outstanding monies are actively chased. Identifying, recording, and processing end to end dispute resolution. Conducting collection calls in a structured way and updating and maintaining notes in multiple systems. Managing customers with complex billing requirements across multiple sites. Recording invoice disputes in credit management system. Resolving invoice disputes, to conduct investigation through to root cause resolution and systems or process fix. Processing credit and credit re-bill requests in the system as required. Responsible for account reconciliations end to end AR. Attending regular regional debt calls and ledger reviews. Building and maintaining excellent working relationships with customers and internal key stake holders. Skills & Experiences: At least two years' experience of Credit Control and Debt Collection or Customer Service dispute resolution. Comfortable working in a high volume and fast-paced environment. Service background is desirable. Good communications in both written & spoken English. CRM, Salesforce is beneficial. User knowledge of SAP is desirable. Sound IT skills - Intermediate Excel (Pivot Tables, VLU). Competent negotiator and influencer. Detail focused. Collaborative team player and able to work independently. Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme plus Quarterly Commission.