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We are seeking a dedicated Collections Advisor to join our Customer Service team. The successful candidate will be responsible for managing customer accounts, ensuring timely payment, and providing exceptional customer service. Client Details Our client is a leading financial services business with a strong presence in the UK market. With a team of over 1000 employees, they are committed to delivering high-quality products and services to their customers. The company is based in Manchester and prides itself on its supportive work environment and commitment to employee growth and development. Description Manage a portfolio of customer accounts, ensuring timely payment of outstanding debts. Offer exceptional customer service, resolving queries and issues in a professional manner. Work collaboratively with the Customer Service team to achieve department goals. Maintain accurate and up-to-date records of all customer interactions. Identify opportunities for improving processes and procedures within the department. Adhere to company policies and industry regulations at all times. Profile A successful Collections Advisor should have: Excellent communication skills, both written and verbal. The ability to work well within a team and independently. Experience managing customer accounts and resolving queries. A commitment to providing exceptional customer service. The ability to handle difficult situations with professionalism and empathy. Job Offer Salary £22,000 per annum. A supportive work environment based in Manchester. Opportunities for professional growth and development. Being a part of a team committed to delivering exceptional customer service in the financial services industry. We encourage all interested candidates who believe they can contribute to our team to apply. This is a fantastic opportunity to join a well-established company and develop your career in the financial services industry.
We are looking for a dedicated Collections Advisor to join our customer service team in the Financial Services industry, based in Denton. The ideal candidate will manage customer accounts, ensuring timely debt repayment and maintaining exceptional customer relationships. Client Details The organisation is a well-established entity in the Financial Services industry, boasting a team of over 500 dedicated professionals. With a national reach, they pride themselves on their quality service and customer-centric approach, making them a leader in their field. Description Manage customer accounts and ensure timely debt repayment Develop and maintain positive relationships with customers Provide excellent customer service, addressing inquiries and resolving issues promptly Work within a team to meet and exceed collection targets Adhere to company policies and industry regulations Proactively identify opportunities to improve collection processes Collaborate with other departments to ensure smooth operations Profile A successful Collections Advisor should have: Experience in a customer service environment, preferably within the Financial Services industry Excellent communication and interpersonal skills Strong problem-solving abilities Proven track record in debt collection Knowledge of industry regulations and guidelines Job Offer Salary £22,308 per annum OTE up to £35,000 A supportive and professional work environment Opportunities for professional development and growth Competitive holiday leave Unique opportunity to join a leading company in the Financial Services industry We encourage all qualified candidates to apply and look forward to welcoming our new Collections Advisor to our team.
We are currently working in partnership with a Housing Association, who are looking to appoint an Accounts Officer on a 7-month contract, due to start ASAP. This will be a full-time position based in South Manchester, with hybrid working (2 days home working) and a salary of £27,322 per annum. The ideal candidate will have experience with Accounts Payable and Accounts Receivable duties. Duties will include (but are not limited to): Carrying out day to day income related tasks such as Accounts Payable and Receivable Performing all payment related duties such as statement reconciliations, invoice payments, petty cash allocation and more Raising invoices, allocating receipts to sales ledger invoices and completing customer account reconciliations Responding to and resolving internal and external queries from customers and stakeholders Allocating large and complex payments from Local Authorities Experience required: Accounts Payable Accounts Receivable Customer service Working hours: 37 hours per week Monday - Friday Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.