Customer Collections Manager / £35,000 - £45,000 DOE / Liverpool City Centre / Hybrid / Permanent
Adaptable Recruitment are working with a rapidly growing business in Liverpool City Centre who are looking for an experienced Customer Collections Manager to join the team
Job Duties
Review the delivery of collections, ensuring risk management and accuracy across the board.
4Recruitment Services are seeking a Home Ownership Officer.
The role is Liverpool based but expectation to travel to schemes that are in Liverpool and Manchester.
DUTIES AND RESPONSIBILITIES INCLUDE
Undertake the role of Account Manager for shared ownership and leasehold customers, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards.
To be responsible for the collection of all rent arrears.
Reporting To
Client Accounts Manager.
Job Scope/Purpose
To manage accounts in arrears, establish and maintain relationships with tenants, negotiate payments, handle objections and ensure maximum recovery of overdue payments.
Carry out reminder calls to customers for appointments
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.