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A fantastic opportunity to join an expanding financial services organisation based in Slough. The role will be based in their Collections team working on early collections. Key responsibilities Responsible for volume outbound and inbound calls Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down Experience/skills Experience within a Collections, Credit Control, customer service role within a call centre environment preferred Intermediate Excel and Word
Council Tax Collection Officers needed in Remote The rate is flexible depending on experience. This is a temporary role The reference number is: 5247588 The successful candidate collect Council Tax and deal daily with queries received as a result of recovery action being taken on cases that have fallen into arrears. They will monitor cases in arrears daily, and where appropriate, initiate escalation of recovery action in accordance with statutory regulations, legislation and case law. They will be responsible for protecting and maximising income. They will monitor and control all customer accounts falling into arrears in relation to the recovery of Council Tax and where appropriate, initiate escalation of recovery action. Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website