To assist the department in collection of accounts that are between 1-90 days past due.
The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts.
By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments.
REPORTS TO: Library Manager, Assistant Library Manager or Senior Library Officer
We are looking for a Library Assistant!
PURPOSE OF THE JOB
To deliver an efficient and effective public service in the library, maintaining a high level of customer care; and to contribute to the Library Service's aim to provide the best quality and accessible library and information service to all members of the community.
The role would suit someone with at least two years' experience in a fast-paced telephone-based collections environment, within a personal loans' environment.
If you are truly customer-focussed and want something different to the stuffy, corporate environment of the bigger corporates, then this role is an exciting opportunity for you.
We are delighted to offer a unique and exciting opportunity to join a dynamic, innovative, and fast-growing established fintech lender.