Our client is looking for a Customer Service Specialist who has a good telephone manner and is willing to take on a new challenge as a Debt Collection agent.
The salary offered for this role is £22,337.
Performance bonus potential of up to £3000 per annum.
To assist the department in collection of accounts that are between 1-90 days past due.
The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts.
By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments.
One of our well respected and prestigious Asset Finance clients is seeking a highly motivated Collections Administrator in supporting their operations expansion.
Responsibilities include handling customer calls, managing ARUDD and ADDACS files, processing payments, and ensuring legal compliance.
The role requires diligence, resilience, and strong communication skills.
Company Overview: We are a reputable collections agency regulated by the Financial Conduct Authority (FCA), dedicated to helping clients manage and recover outstanding debts while adhering to strict regulatory guidelines.
Our client is a fast-growing specialist in their field - they are currently in search for a strong Collections Agent who can bring their skills to the team and grown within the company.
This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries.
Daily Duties
This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding bills and arrears.