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Collections Specialist Location: Northwich (Hybrid Working) Duration: 6 months (Likely to be extended) Pay rate: £13.33 per hour PAYE Job Minimum Requirements: Performs a variety of routine and some non-routine clerical/accounting/customer service functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, accounts receivable, credit and/or collections. Contacts other departments, customers and/or outside agencies to resolve problems and resolve open issues. Operates a personal computer and appropriate software packages or its equivalent. Primary Objectives: To recover all funds invoiced to clients within the terms and conditions set and within the boundaries of the policies set by the company and within the law of the land. To reduce the DSO and aging provisions in place to optimise cash flow and profit for each entity within your remit. Manage the reduction and allocation of payment and credit notes on ledgers. To effectively manage the sales ledgers under specific market, following the processes in place. Achieve cash targets and aging charges reduction as set for each month. Provide forecasts as required; Report on monthly progress on activity and to highlight areas of concern within to the collection manager. Aid where required for the Collection Manager Objectives: In collaboration with field Associate may act as an additional contact to client. In collaboration with field Associate may negotiation settlements with client. Consult with customers to resolve complaints. Consult with customers to verify financial and credit transactions Assists in financial analysis of credit data and financial statements to determine the degree of risk involved and extend credit facilities according. Assist in the assessment and decision making on release of orders on delinquent or disputed accounts. Legal review of delinquent accounts Processing of court papers and documentation within the UK Court system. System / Process Tasks: Incoming / Outgoing calls Communication with customer, sales teams and management Incoming/ Outgoing Emails Communication with customer, sales teams and management Maintain good standards of system operation & data quality Maintain accounts within both the Sap and GetPaid systems. Identify and highlighting and escalate disputed invoices to dispute resolution team To drive resolution of disputes in a timely manor To manage disputes from within GetPaid system To manage notes and chasing records thought the GetPaid system Highlight allocation requirements to AR team Request refunds in accordance with company policy. Request write offs, when debt becomes unrecoverable. Request write backs in accordance with company policy. Request Remits for payments received Provide Copy documents Forecasting Account Trouble shooting Candidate requirements: Is required to have basic working knowledge of Microsoft Office, including Excel, Word and outlook. Is required to have a standard efficiency with Numeracy and English Literacy. Is required to have an aptitude toward credit management.
Assessment Officer Income and Debt - Housing Gateway Ltd Rent Income Team (Sc6) Working as part of the rent collection service for tenants of Housing Gateway Ltd, the officer will be responsible for delivering effective, proactive, customer focused collection services. Working in line with national and corporate policies, procedures and statutory legislation, the post holder will need to understand and be responsive to customer's needs, presenting a positive and professional image to the customer at all times whilst, ensuring effective engagement with vulnerable/challenging customers. Responsibilities will include working effectively as part of a team and to contact tenants in rent arrears to assist them in setting up payment arrangements and income maximisation which may require cross team working with relevant partners. The team is based at the Civic Centre.