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Our client has an exciting opportunity for a Collections Manager to join their team in Rocester. Hybrid working is available; 3 days in the office and 2 working from home. The ideal candidate will be self-motivated, results-orientated, and a team player who is experienced in asset finance-based collections and recoveries. Proven knowledge of Consumer Credit Act lending is essential (c.15% of the company portfolio is Regulated). The role holder will have responsibility for managing arrears, default, forbearance, termination of agreements, recovery of assets, and bad debt. Responsibilities: Assisting and supporting the Director of Asset Management and Recoveries to provide effective support for the company's recoveries and default activities. Managing the daily loan arrears in line with company policy and procedures. Supporting customers to implement strategies for resolving delinquent payment and defaults. Making recommendations to the Director and agreeing appropriate recovery plans, for non-performing loans. Leading, mentoring, and developing a small team. Implementing strategies to continuously improve collection procedures, contributing to the company's overall financial objectives, and managing risk. Developing a framework for setting policies and procedures, with a focus on CCA Regulated cases. Working within company policy, procedure, legislation, and regulation, to recover assets and mitigate bad debt. Supporting the Director to consult with Solicitors, Insolvency Practitioners/Administrators where necessary. Developing and maintaining relationships and networks with clients and stakeholders. Skills & Knowledge: Consumer Credit Act regulated lending knowledge and experience, ideally within the construction, agricultural and/or industrial sectors. Conversant with other financial services regulation and compliance including The Conduct Rules (FCA), anti-money laundering, DPA, Vulnerable Customers, Treating Customers Fairly, and fraud. Financial and commercial awareness evidencing proven success in asset finance and/or banking commercial relationship management. Analytical skills ideally developed through knowledge of credit risk lending practice in this or similar sectors. Excellent IT, administration, and organisational skills. Ability to make a key contribution to the development and improvement of in-house systems and operational procedures. Proven experience of effective leadership and developing people to be excellent in their field. Pay & Benefits: Competitive salary Excellent pension scheme (15% employer contribution) Discretionary bonus scheme (up to 15%) 25 days holiday plus bank holidays, up to 5 service days after eligibility Hybrid working after training (2 days home / 3 days office, or fully office if preferred)
The role of Collections Account Manager (HYBRID WORKING) will involve chasing arrears and managing the allocation of cash for all arrears. The role is an 18 month FTC, hybrid working is available and the offices are located a stones throw from Richmond station. Client Details My client is based in Richmond upon Thames and offers hybrid working, a great work culture, bonus scheme and many other benefits. Their offices are located within close proximity to Richmond train station so is very easily commutable. Description The key responsibilities for the role of Collections Account Manager (HYBRID WORKING) include: Arrears collection Expertise in collections and recoveries process Experience in bad debt collection Bring positive impact to collection process Arranging sustainable repayment plans Profile The successful candidate for the role of Collections Account Manager (HYBRID WORKING) will have: Collections experience - ideally in bad debt collection, insolvency, litigation and asset recovery Knowledge of contract and consumer credit Excellent communication skills Strong excel skills Job Offer The role of Collections Account Manager (HYBRID WORKING) offers a competitive salary of £32,000 - £37,000 per anum, plus: Hybrid working Bonus scheme Close proximity to Richmond station