Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided.
Ensure service delivery meets defined key performance indicators whilst driving best practice and continuous improvement in cost control and productivity.
General
Taskmaster Resources is on the lookout for an Assistant Operations Manager to be based from our clients Esher site.
Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided.
Ensure service delivery meets defined key performance indicators whilst driving best practice and continuous improvement in cost control and productivity.
General
Taskmaster Resources is on the lookout for an Assistant Operations Manager to be based from our clients Dorking site.