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Job Reference: TS/AP/16-05/1165 Job Title: Helpdesk Coordinator Location: Office Based Location: Glasgow Salary: Competitive Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday, Variable Shift Rota - 07:00 - 15:30, 08:00 - 16:30, 10:30 - 19:00 - 37.5 hours per week Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Role Overview We are currently recruiting for a Helpdesk Coordinator to join our passionate and driven team based at our Glasgow Office Benefits Informal hybrid/flexible working arrangements 25 days holiday bank holidays Free fruit in our offices Employee Referral Scheme (if you refer a successful candidate to one of our vacancies) Wide range of retail discounts Regular social and charity events are held in our offices Get involved in charity events in the local community Wellbeing Discounted gym membership Eye test £25 voucher and up to £100 towards glasses Join our Cycle to Work scheme via salary sacrifice Access to "CHROMA", our internal colleague-led diversity and inclusion community join a committee or take part in our D&I initiatives and events Access to internal Mental Health First Aiders Career development and recognition Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Opportunity to win monthly Superstar Awards Long service awards Key Responsibilities: To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System. Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area. Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System. Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates. Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations. Updating the database of quotations, engineering overtime and statutory compliance certification, where requested. About You: Applicants must have the right to work in the UK Strong Customer service skills. Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept. Strong knowledge of Microsoft Office packages. Excellent organisation and planning skills. Knowledge and understanding of property-related issues. Exceptional telephone etiquettes How to apply If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply! Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply) https://b/form/f3343c912a8643b69cfdc89dc2bbba8f
I have an exciting opportunity for an experienced Freight/Logistics Administrator to join our client who are a Globally recognised Logistics Firm, with an immediate start. This is an ongoing long term assignment, with no end date. My client is based in Hillington, working fully on-site. The hours of work are Monday to Friday 9am - 5pm (with some flexibility). The salary for this position is between £27,000 - £30,000, depending on experience. There is also parking available on site. You will support with all administration tasks supporting the wider Ocean Department, the ideal candidate will thrive working in a fact paced environment and under pressure. You will also ideally have experience within an Import/Export, Freight or Logistics background. Typical duties and responsibilities: Processing of all Import/Export documentation and container paperwork Raising quotes/deliveries for customers/clients Liaising with internal and external stakeholders Process and manage reports Schedule and coordinate the new bookings/shipments that are out for delivery Manage existing and new relationships with clients To be considered for this role you must have: Experience working in a fast paced environment Have experience within a Freight/Logistics background Strong verbal and written communication skills Proficient in Word, Excel and Outlook - specifically Excel Solid attention to detail and sense of urgency Adaptable, strong work ethic and a strong team player If you feel you have the correct experience for this role and would like to be considered, whilst also being available to start work immediately then please apply now or contact Alice in the Glasgow office. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age