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Job Reference: TS/AP/24-05/1183 Job Title: Helpdesk Coordinator Location: Office Based Location: Glasgow Salary: Competitive Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Variable Shift Rota - 07:00 - 15:30, 08:00 - 16:30, 10:30 - 19:00 - 37.5 hours per week Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Role Overview We are currently recruiting for a Helpdesk Coordinator to join our passionate and driven team based at our Glasgow Office Benefits Informal hybrid/flexible working arrangements 25 days holiday bank holidays Free fruit in our offices Employee Referral Scheme (if you refer a successful candidate to one of our vacancies) Wide range of retail discounts Regular social and charity events are held in our offices Get involved in charity events in the local community Wellbeing Discounted gym membership Eye test £25 voucher and up to £100 towards glasses Join our Cycle to Work scheme via salary sacrifice Access to "CHROMA", our internal colleague-led diversity and inclusion community join a committee or take part in our D&I initiatives and events Access to internal Mental Health First Aiders Career development and recognition Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Opportunity to win monthly Superstar Awards Long service awards Key Responsibilities: To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System. Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area. Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System. Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates. Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations. Updating the database of quotations, engineering overtime and statutory compliance certification, where requested. About You: Applicants must have the right to work in the UK Strong Customer service skills. Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept. Strong knowledge of Microsoft Office packages. Excellent organisation and planning skills. Knowledge and understanding of property-related issues. Exceptional telephone etiquettes How to apply If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply! Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply) https://b/form/f3343c912a8643b69cfdc89dc2bbba8f
Pricing Practitioner Hybrid Let's make the most of your talent Join us as a Pricing Practitioner within our Pricing & Underwriting Chapter, whether it's optimisation, trading, retail or risk pricing or even data science, we've got an opportunity for you. About Us: At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. Pricing and Underwriting is a complicated world, where historical data, geospatial information, and mathematical models meet talented analysts. Pricing our products is a fine line between balancing our business goals and customer needs. That's why our pricers and underwriters are the best of the best. They reduce risk and predict future events ensuring our business can continue to grow whilst each and every one of our consumers gets the best price. What you'll be doing: Working in an agile way means you'll take charge early on, soak up new experiences and most importantly your ideas will shape what we do making a positive impact on our customers lives. We'll utilise your skills where they are most needed whilst also giving you to opportunity to build and grow the breadth of your expertise. You'll join one of our various tribes (home, motor, pet, travel etc.) and complete your work day to day within one of our squads focusing on a key area of pricing. Support the delivery of your squad's pricing & underwriting objectivesImprove DLG's pricing performance and longer-term capability whilst maintaining pricing & underwriting disciplineUse your technical and analytical skills to develop innovative solutions to challenging problemsPerform pricing tasks to help your squad achieve it's objectives and support colleagues when needed with their work Engage in the wider Pricing & Underwriting communityTake ownership of projects and developing your skillset utilising the tools and network around you We are open to a range of insurance pricing backgrounds and if successful at interview you'll be placed into anyone of our tribes; Motor Manufacturing, Motor Retail, Pet, Travel, Private, Darwin, Rescue or Home. What we are looking for: Previous pricing experience within an insurance pricing role and the ability to work and create in an ever changing environment Knowledge and technical experience within general pricing such as trading, modelling, optimisation etc. Knowledge and/or desire to learn the following software; Radar, Emblem, SAS, SQL, PythonDisplay curiosity and collaboration as well as being an excellent communicator and a good problem solver What we offer: We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: 9% employer contributed pension50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Up to 10% annual bonus 25 days holiday (rising by 1 each year to 28) bank holidays and option to buy or sell up to 5 days Additional optional Health and Dental insuranceEV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share schemeEmployee discounts and cashback Ways of WorkingOur hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach hereBe yourselfWe recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills, and thoughts. That's why you could belong here. As part of a team, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every one of us brings. Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We know you're more than a CV, and the things that make you, you, are what bring potential to our business.Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.Together we're one of a kind.#LI-AW1#LI-HYBRID