The role will support our call centre's by implementing coaching interventions that drive individual and team performance across the group, in delivering an outstanding service to our internal customers.
Location We have multiple offices throughout the UK, so you will be based onsite at your closest office.
Travel is an essential part of this role, so being flexible to travel to various locations is a must.
Manage complex caseloads and offer expert opinion within the organisation and to others.
Demonstrate expert and effective practice in complex situations, assessing and managing higher levels of risk, striking a balance between support and control, liaising with a wide range of professionals.
Model good practice setting expectations for others, continuing to develop specialisms and act as champions across the services in their area of expertise.
This no limits approach means that we can rise to any challenge.
Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer.
Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities.