We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
We deliver exclusively for the leading companies in the IT industry.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.
As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which will involve a ticket based reporting system which is why previous experience with a similar system will be vital to this role.
This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time.
SERVICE DESK ANALYST PERMANENT PORTSMOUTH £26,000 5 DAYS ON-SITE
You will be responsible for the support of a wide range of IT equipment to provide a comprehensive IT Support service to end users.
This is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract.
Posted by Toyota Financial Services • £70K/yr to £92K/yr
We are looking to recruit an experienced Head of Customer Services, who is passionate and focused on customer service and delivery, where you will have the responsibility to lead, shape and ensure customer excellence.
Whilst also being focused on customer excellence, you will also be a motivational manager to help your existing team including team leaders, to perform their tasks and duties.
We are looking for the successful individual to have both strategic planning and implementation experience, someone who has the innovation to bring new concepts and ideas, and who wants to be part of a growing and forward-thinking brand.