This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email or remote access) or scheduling Field Engineers to provide on-site break-fix support.
The KFP helpdesk is open 24 hours a day, 7 days per week (excluding Christmas Day).
Key Responsibilities of the Customer Service Senior Specialist
Meet all turnaround times, daily/weekly targets, and quality expectations daily management of own workload including prioritisation.
General
Role: Customer Service Senior Specialist - Spanish Speaking
Berry Recruitment are NOW hiring for a committed and experienced Customer Service Senior Specialist to work for large organisation based in Milton Park, Oxfordshire.