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£40k £80k OTE Mon to Fri Client Services Manager Needed in Prime Central London A leading brand with a global presence is seeking a talented Client Services Manager to lead their Client Services Team. This role is perfect for an experienced professional with a successful track record in client services, especially with reputable brands, and strong team management skills. Key Benefits: £40k Basic Salary £80k OTE Monday to Friday work schedule Key Responsibilities: Lead and manage the Client Services Team, ensuring outstanding customer service and client satisfaction. Develop and maintain strong relationships with key clients, understanding their needs and expectations. Drive team performance to meet or exceed targets and objectives. Monitor and improve client service processes, identifying opportunities for enhancement. Collaborate with other departments to ensure a seamless client experience. Provide guidance, coaching, and support to team members to foster their professional growth. Qualifications and Skills: Proven experience in client services management, ideally with a reputable brand. Strong leadership and team management abilities. Excellent communication and interpersonal skills. A customer-focused mindset and ability to anticipate client needs. Strong problem-solving and decision-making skills. This is an exceptional opportunity to join a forward-thinking and innovative company in the heart of Prime Central London. If you are a proactive, results-driven professional with a passion for delivering exceptional client service, we want to hear from you. Apply now to Bradley Hellier!
Client Manager Annual Salary: £50,000 -£60,000 Location: Longfield, Kent Job Type: Permanent (37.5 hours per week), Office-based/ Hybrid/ Remote A leading forward-thinking accountancy practice is seeking a Client Manager who will act as the primary point of contact for their clients, and support in financial decisions. In this role you will be guiding clients through their financial journey with strategic advice. There will be a mix of year end work and providing virtual finance director services. The responsibilities: - Client Relationship Management: Act as the first point of contact for clients and provide guidance/support. Data Management and Improvement: Oversee the accuracy of financial data, identify areas for improvement, and alert clients to potential pitfalls in a timely manner. Financial Oversight and Advisory: Support clients in understanding their financial figures, helping them interpret data to make informed decisions. Provide a "second opinion" and evaluate the pros and cons of potential business moves.??????? Financial Reporting: Produce comprehensive reports that include profit and loss, balance sheet analysis, customer analysis, and bank balance reviews, adding valuable commentary and comparisons to highlight significant changes.?????????????? Financial Analysis: Conduct regular financial analysis, including bank reconciliations, monitoring of outstanding sales, and checking for missing purchases. Alert clients to potential issues, such as outstanding invoices/unnecessary expenses. Strategic Planning: Offer strategic advice on cash flow management, foreign exchange, and other financial areas. Provide detailed reports with analysis, comparisons, in strategic decision-making. Client Portfolio Management: Manage your portfolio of clients to ensure that submissions are all delivered ahead of deadline, including accounts, VAT returns. Team Development: Sharing knowledge, experience and insights with team members to help improve performance. Delegate where needed. Development: Identify, communicate and implement opportunities to improve processes that contribute to the improvement of the business. The requirements: Commercially savvy and able to see the client's perspective. Ability to lead - ACA / ACCA qualified (if no ACA / ACCA then demonstrable experience will be required) Experience in managing clients. Experience in going beyond traditional accounting requirements of reporting and helping clients improve. Excellent communication and interpersonal skills, capable of maintaining positive client relationships. Knowledge of the property sector's specific tax rules and regulations is highly desirable. Attention to detail - Strong technical skills and understanding of accounting and tax rules. Strong analytical and problem-solving skills Able to adapt to different software and technology - Accountancy practice and industry experience (7 years) The rewards: Quarterly in-person team lunch or away day to discuss strategy. Flexible start / finish times 23 days holiday plus 8x bank holidays (pro-rated for part time) Personalised development plan - Performance related bonus scheme 3% Pension Contribution Onsite parking Modern offices To apply for this Client Manager position, please submit your CV and a cover letter detailing your relevant experience, your approach to client service, and why you are interested in this role.